Projects
I am pleased to present to you a selection of key projects that I have led and contributed to during my tenure at BT Group. These projects exemplify my technical acumen, strategic thinking, and dedication to operational excellence. Each project is a testament to my ability to innovate, drive change, and deliver substantial results in complex and challenging environments.
This ambitious project, set to kick off in 2024, involves transitioning our current project management framework to Agile methodologies. The objective is to enhance our team's responsiveness, improve product quality, and accelerate delivery times. My role in this transformational project is to oversee the adoption of Agile practices across various departments, ensuring a smooth and efficient transition that aligns with our organizational goals
As a key player in the Disaster Recovery Project at BT Group, I was responsible for developing and implementing a comprehensive disaster recovery plan. This project was crucial in ensuring business continuity, especially in times of unforeseen disruptions. My role involved creating executable procedures, ensuring these were communicated across teams, and overseeing the successful recovery of critical business systems.
In a strategic initiative for BT Group, I led a user-centric overhaul of the ICG Voice Services Product. This project was crucial for enhancing customer engagement and satisfaction, involving a comprehensive reevaluation and upgrading of the existing service framework. My role encompassed everything from conceptualization to the implementation of the new product design, focusing on improving usability and customer experience.
